1. Our Approach to Privacy
Novarivotravel respects the privacy of individuals who visit our website, request consultations, communicate with us, or purchase our international tour planning services. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data in connection with our operations in Singapore.
We handle personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and other applicable legal requirements.
2. Personal Data We Collect
Depending on how you interact with Novarivotravel, we may collect information including:
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Full name and contact details
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Email address and telephone number
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Consultation date and related information
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Tour preferences and package requirements
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Accommodation, transportation, and dining preferences
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Booking and payment records
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Communications and inquiries submitted to us
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Bank account details when required for refunds
We only seek information reasonably relevant to providing our services, administering bookings, processing refunds, responding to inquiries, or satisfying applicable legal obligations.
3. How We Collect Information
Personal data may be collected when you submit information through our website, arrange or attend a consultation, communicate with our representatives, confirm a tour package, request customization, cancel a booking, or request a refund.
Our website does not provide an online payment facility. Package payments are currently accepted in cash at our office. Accordingly, Novarivotravel does not collect online card payment information through its website.
4. How We Use Personal Data
We may use personal data to:
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Schedule and administer consultations
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Communicate about tour packages and inquiries
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Develop tailored travel arrangements
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Prepare quotations and confirm bookings
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Maintain transaction and booking records
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Process cancellations and refunds
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Provide customer support
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Manage administrative and operational requirements
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Comply with applicable laws and lawful requests
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Protect our legitimate business and legal interests
Where required under the PDPA, we will notify individuals of the purposes for which their personal data is collected, used, or disclosed and obtain consent where applicable.
5. Disclosure of Personal Data
Novarivotravel does not disclose personal data unnecessarily. Information may be disclosed to service providers, professional advisers, authorities, or other parties where reasonably required for service administration, legal compliance, or the protection of lawful interests.
Where personal data is transferred outside Singapore, Novarivotravel will take appropriate steps to ensure that the transfer complies with applicable requirements under the PDPA.
6. Refund Information
Customers requesting refunds through bank transfer may be required to provide banking details. This information will be used to process and administer the approved refund.
Customers choosing a cash refund are generally not required to provide banking information. We may nevertheless request reasonable identification or booking information before releasing a refund.
7. Protection and Retention
Novarivotravel takes reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.
Personal data will be retained only for as long as reasonably necessary to fulfill the purposes for which it was collected or to satisfy applicable business and legal requirements. Information that is no longer required will be securely disposed of or anonymized where appropriate.
8. Access, Correction, and Withdrawal of Consent
Subject to the PDPA and applicable exceptions, individuals may request access to certain personal data held by Novarivotravel and information concerning its use or disclosure. Individuals may also request correction of inaccurate or incomplete personal data.
Where processing relies on consent, individuals may withdraw consent by providing reasonable notice. Withdrawal may affect our ability to continue providing services where the relevant information is necessary for those services.
9. Data Breaches
Where a personal data breach occurs, Novarivotravel will assess the incident and take appropriate responsive measures. Where the applicable statutory criteria are satisfied, we will make notifications in accordance with the PDPA's data breach notification requirements.
10. Contact Us
Questions, privacy concerns, access or correction requests, or requests concerning withdrawal of consent may be submitted to:
Novarivotravel
Email: Intourist@novarivotravel.com
Address: Suntec Tower 1, 7 Temasek Blvd, Singapore 038987
We will review privacy-related requests in accordance with applicable Singapore data protection requirements.