1. Our Agreement With You
These Terms and Conditions govern your access to the Novarivotravel website, consultation process, tour planning services, package bookings, payments, cancellations, refunds, and related interactions with us.
By using our website, scheduling a consultation, accepting a quotation, or completing a booking, you acknowledge that you have read and understood these Terms and Conditions. These terms should be read together with any applicable Privacy Policy, Cancellation and Refund Policy, and other policies published on our website.
Novarivotravel provides international tour planning services to travelers in Singapore. Our website primarily provides information about available packages and enables customers to arrange consultations. It does not operate as an online payment or final package booking platform.
2. Tour Packages and Website Information
Our website presents descriptions of the international tour packages available through Novarivotravel. We aim to provide clear information concerning itineraries, destinations, package features, and other relevant details.
Package information displayed online is intended to help customers understand available options before arranging a consultation. Availability, accommodation, transportation, dining arrangements, pricing, and other components may depend on the customer's requirements and arrangements available when a booking is finalized.
Unless expressly stated otherwise, website content does not constitute a confirmed reservation or guarantee that every displayed component will remain available until payment and booking confirmation.
3. Consultation Requests
Customers interested in a tour package may use the website to select an available date and submit a consultation request.
A consultation request is not a confirmed tour booking and does not create an obligation on Novarivotravel to provide the selected package. No payment is collected through our website.
Customers must attend the Novarivotravel office on their selected consultation date. During the consultation, our tour planner will discuss the proposed package, customer requirements, available options, and relevant travel arrangements.
Customers are responsible for providing accurate information that may reasonably be required for planning their proposed trip.
4. Package Customization
Each package offered by Novarivotravel is developed around a basic itinerary. The fundamental itinerary will generally remain unchanged unless Novarivotravel expressly agrees otherwise.
Customers may request reasonable customization of selected package components. Depending on availability and feasibility, customization may include accommodation preferences, transportation options, dining arrangements, and other related aspects of the trip.
Requested modifications are not guaranteed. Novarivotravel will explain whether requested arrangements can reasonably be incorporated and whether they affect the package price.
Customers should review their tailored plan carefully before accepting the quotation and making payment.
5. Quotations and Booking Confirmation
Following the consultation and determination of the applicable arrangements, Novarivotravel will provide the customer with a quotation.
The quotation reflects the package arrangements agreed upon during the consultation and may account for approved customization.
A package is not considered booked merely because a quotation has been provided or accepted verbally. A booking becomes confirmed only after the customer pays the full quoted amount in accordance with these Terms.
Customers should verify the package details, commencement date, included arrangements, and quoted amount before completing payment.
6. Cash Payment Only
Novarivotravel currently accepts cash payments only for tour package bookings. We do not accept online payments through our website.
The full amount stated in the accepted quotation must be paid at our office to confirm the booking. Unless otherwise agreed in writing, partial payments do not constitute confirmation of a package.
Customers should retain any receipt or booking confirmation issued by Novarivotravel as evidence of payment and their confirmed arrangements.
7. Customer Responsibilities
Customers are responsible for reviewing the itinerary and ensuring that the information they provide is complete and accurate. They must also ensure that they satisfy applicable travel requirements associated with their intended trip.
Unless expressly included in the confirmed package, customers remain responsible for matters such as passports, visas, entry requirements, travel documentation, personal expenses, and compliance with laws and regulations applicable at their destination.
Customers must promptly inform Novarivotravel if information relevant to their arrangements changes before commencement of the trip.
8. Cancellation by the Customer
A customer who wishes to cancel a confirmed booking must submit the cancellation request by email to Intourist@novarivotravel.com.
If Novarivotravel receives the cancellation request at least 72 hours before the scheduled commencement time, the customer will be eligible for a full refund of the amount paid for the booking.
If a cancellation request is received less than 72 hours before the scheduled commencement time, a 50% cancellation charge will apply. The customer will therefore be eligible for a refund of the remaining 50% of the amount paid.
These contractual cancellation arrangements apply subject to any non-excludable rights or remedies available to the customer under applicable Singapore law.
9. No-Shows
Customers are responsible for attending or commencing their confirmed package on the agreed date and time.
If a customer fails to appear on the scheduled commencement date without submitting an eligible cancellation request, the booking will be classified as a no-show and automatically canceled.
A no-show is not eligible for a refund under our standard cancellation arrangements. The amount paid for the package will therefore be forfeited, subject always to any rights that cannot lawfully be excluded or restricted.
10. Refund Method and Processing
Where a refund is approved, customers may receive it through bank transfer or cash, subject to the applicable arrangements.
For a bank transfer, Novarivotravel will request the banking information reasonably necessary to complete the refund. Once the refund has been approved and the required details have been provided, Novarivotravel will initiate processing within 24 hours. The time required for funds to appear in the customer's account may additionally depend on the relevant financial institution.
Customers choosing a cash refund must visit our office to collect the approved refund. Reasonable identity or booking verification may be required before funds are released.
11. Changes Beyond Our Reasonable Control
International travel can be affected by events outside the reasonable control of Novarivotravel, including severe weather, governmental restrictions, border measures, transportation disruptions, natural events, civil disturbances, or changes imposed by third-party travel providers.
Where such circumstances affect a package, Novarivotravel will communicate available information and, where reasonably possible, discuss suitable alternatives with the customer.
Nothing in these Terms excludes or limits a customer's rights where doing so would be prohibited by applicable law.
12. Personal Information and Privacy
Personal information collected through consultation requests, package planning, booking administration, communications, and refund processing will be handled in accordance with our Privacy Policy and applicable Singapore data protection requirements.
The Personal Data Protection Act 2012 (PDPA) establishes requirements concerning matters including consent, notification of purposes, collection, use and disclosure of personal data, access and correction, protection, retention, overseas transfers, and certain data breach obligations.
Where bank account information is collected for an approved refund, it will be used for purposes connected with processing and administering that refund and handled in accordance with applicable data protection obligations.
13. Consumer Rights and Applicable Legislation
These Terms are intended to operate consistently with applicable Singapore law, including the Consumer Protection (Fair Trading) Act 2003, which provides protections concerning unfair practices in consumer transactions.
Electronic communications and records associated with website consultation requests and other electronic interactions may also be subject to the Electronic Transactions Act 2010.
Where relevant, contractual exclusions and limitations are subject to applicable requirements under Singapore's Unfair Contract Terms Act 1977, including applicable reasonableness requirements.
Nothing in these Terms is intended to waive, restrict, or exclude a statutory consumer right or remedy that cannot legally be excluded by agreement.
14. Responsible Use of Our Website
Customers must use the website only for lawful purposes. Users must not attempt to interfere with website functionality, gain unauthorized access to systems or information, submit fraudulent consultation requests, impersonate another person, or use website content unlawfully.
Website materials, including written content, package descriptions, branding, graphics, and original materials belonging to Novarivotravel, may not be reproduced or commercially exploited without authorization, except where permitted by applicable law.
15. Liability
Novarivotravel will provide its services with reasonable diligence and in accordance with applicable legal obligations.
To the extent permitted by law, Novarivotravel will not be responsible for losses resulting solely from circumstances outside its reasonable control or from a customer's failure to provide accurate information, satisfy independent travel requirements, or follow confirmed arrangements.
Nothing in this section excludes or restricts liability where such exclusion or restriction would be unlawful, including liability that cannot be excluded under applicable Singapore legislation.
16. Updates to These Terms
Novarivotravel may revise these Terms and Conditions where reasonably necessary to reflect changes to our services, operational practices, website functions, or applicable legal requirements.
Revised terms will be published on our website. Changes will not retrospectively remove rights that have already accrued under a confirmed booking unless permitted by law and appropriately agreed.
17. Governing Law and Disputes
These Terms and Conditions are governed by the laws of Singapore. Any dispute arising from the use of our website, consultation arrangements, payments, package bookings, cancellations, or related services will be addressed in accordance with applicable Singapore law.
Customers are encouraged to contact Novarivotravel first so that concerns can be reviewed and, where possible, resolved directly. Nothing in this section prevents either party from exercising rights or seeking remedies available under applicable law.
18. Contact Us
Questions concerning these Terms and Conditions, package arrangements, cancellations, refunds, or confirmed bookings may be submitted to:
Novarivotravel
Email: Intourist@novarivotravel.com
Address: Suntec Tower 1, 7 Temasek Blvd, Singapore 038987
We will review customer inquiries and provide information reasonably required in connection with our services and these Terms and Conditions.